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Customer Service | Zodiac Cosmetics
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©2019 by Zodiac Cosmetics. 

 

Shipping Details

  • USPS - If your tracking number is a long number (23 digits) then we have shipped via USPS. Simply go to usps.com and input your number into USPS online tracking tool.

  • Has my order been shipped?- Once we begin fulfillment of your products, you will receive an email with your tracking number as well as an estimated date of arrival. Please note that this is an estimate only and that inclement weather, as well as other unexpected events, might result in a slight delay of your products. Zodiac Cosmetics IS NOT LIABLE for any stolen, lost, or damaged packages or for any delay in transit time caused by the act or default of the shipping carrier.

  • How much is shipping to my country? - Shipping costs can vary depending on the country and the shipping method selected. If you would like to know the shipping fees to your area, we suggest attempting checkout on our website for accurate numbers.

  • Processing Time - Expect 3-5 business days between the date an order is placed and when it is shipped. Processing time includes time for our distribution center to pack and ship orders with care! Please expect extended processing times during sales, promotions, and holidays due to heightened sales volume.

Return Policy

  • Return/ Exchange Policy - Domestic orders have 3 calendar days after delivery to report order discrepancy, 100% satisfaction guarantee.  Due to shipping costs, we are unable to accept international returns.

  • Are returns free? Returns are subject to a $5 restocking fee. The fee will be applied based on individual shipment circumstances. Zodiac Cosmetics does not refund shipping costs.

  • Why did you refuse my package? Zodiac Cosmetics reserves the right to refuse any package for any reason once it has been returned. 

  • My products arrived damaged.  Please do not discard any of the items, take photos and notify us within three (3) calendar ays of delivery via our “contact us” option. 

  • The color isn't the same as I saw online. - Zodiac Cosmetics tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more. Returns based on slight color variation is at the discretion of Zodiac Cosmetics. 

  • I have purchased from one of your retailers and I would like to return the products. Zodiac Cosmetics can only be purchased through our website. Purchases from outside vendors are not authorized and returns from outside vendors will not be honored. 

  • Failed Delivery? We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to multiple failed delivery attempts by the shipping carrier or if you the customer refused to accept the package. Only a store credit for the refused items will be issued and we will reserve the right to deduct any related return charge imposed by the shipping carrier.

Frequently Asked Questions

  • You put in a wrong address, now what?- If you noticed that you placed an incorrect address on your order, please let us know immediately. We will need to cancel and refund your order so that you can place a new order with the correct shipping address. Note that if the order is in the processing queue or is preparing for dispatch, we cannot cancel the order. Please be aware that our business hours are 9AM- 5:30PM PST.

  • You changed your mind, and now you don’t want it. Because of the fast processing time, we can attempt to cancel the order if you contact us immediately. Note that if the order is in the queue or has been fulfilled and removed from inventory, we cannot cancel the order. Please be aware that our business hours are 9AM- 5:30PM PST.

  • You want to add an additional product to your order before it leaves our warehouse. How can you do that? - Because of the speedy way in which they process your orders, we can't stop them from processing your products. Additionally, to protect you we do not keep card information on file. Simply place another order and we will send it your way. 

  • My coupon code isn't working, why? - Please note that our coupons cannot be used in combination with other offers and most coupons have an expiration date. If you feel that the coupon you are using is valid, please contact us for instructions and review. 

  • What is the delay, it has past the three days for processing time? Please note that after a sale or special that the processing time can take anywhere from 48 to 72 additional business hours (for a total of five day processing time) before your product leaves our warehouse. 

  • You think you might have had a reaction to the pigments. What do you do? Our pigments are hypoallergenic and tested. In the highly unlikely occurrence of a reaction, (redness, itching, burning, skin tightness or other adverse reactions) immediately cleans skin and reframe from continued use of products. 

Privacy Policy

Zodiac Cosmetics is committed to building a lasting and meaningful relationship with you, our consumer, and we recognize that this relationship must be built on mutual trust. Zodiac Cosmetics collects data to provide you the best products and best experience. 

EVERYTHING WE DO, AND THE DATA WE COLLECT, IS IN PURSUIT OF GIVING YOU A BETTER BEAUTY EXPERIENCE

  • We collect and use data to shape your beauty experience with personalized products, services and offers

  • We respect your privacy and choices. You can opt-out at any time

  • We do not sell your data

  • We will continue to evolve and update our privacy and security practices because retaining your trust is important to us. 

 

Our privacy policy below describes the types of information we collect from you directly, from your interactions with us (our Sites and advertising), how we use it, how we protect and keep it secure, and your rights as our consumer. This policy is for consumers and visitors of our Sites in the United States only.

 

HOW WE COLLECT INFORMATION

Zodiac Cosmetics collects information that you provide to us, from your engagement with our brand sites and platforms, advertising, media, and from third parties who have your consent to share it.

 

WHY WE USE DATA

Everything we do, and the data we collect, is in pursuit of bringing beauty experiences to your life We use data within the Zodiac Brand to communicate with you about our beauty products, services, answer questions and create better experiences. We use data for tailored advertising and communications. We may combine information that we collect via one method (e.g., from a website, our digital advertising) with another method (e.g., an offline event). We do this to get a more complete view of your preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products.